Refund policy

Return Policy
You have 30 days from the date you receive your item to request a return.
Eligibility for Returns
To be eligible for a return, your item must:
Be in the same condition that you received it
Be unused
Have original tags attached
Be in its original packaging
Include the receipt or proof of purchase
How to Start a Return
To initiate a return, please contact us at:cozycub02@gmail.com
If your return is approved, we will provide:
A return shipping label
Instructions on how and where to send your package
Important: Items sent back without first requesting a return will not be accepted.
Damages and Issues
Please inspect your order upon receipt. If the item is:
Defective
Damaged
Incorrect
Contact us immediately so we can evaluate the issue and make it right.
Non-Returnable Items
Certain types of items cannot be returned, including:
Perishable goods (such as food, flowers, or plants)
Custom or personalized products
Personal care items (such as beauty products)
Hazardous materials, flammable liquids, or gases
If you have any questions about a specific item, please contact us.
We also do not accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can place a new order for the desired item.
European Union 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
To qualify:
The item must be in the same condition as received
Unused, with tags
In original packaging
With proof of purchase
Refunds
We will notify you once we have received and inspected your return and inform you whether the refund has been approved.
If approved, your refund will be processed automatically to your original payment method within 10 business days.
Please note:
Your bank or credit card provider may take additional time to process the refund
If more than 15 business days have passed since your return was approved, please contact us at:
cozycub02@gmail.com